Frequently Asked Questions

Browse our knowledge base to learn answers to frequently asked questions.

Most common questions

Are your hemp oil products lab tested?

All of our beauty and skincare products go through rigorous lab testing to make sure they are held to the highest quality standards on the market today. They are guaranteed to have natural botanicals and support your skin’s hydration.

How does hemp seed oil differ from cannabidiol?

While both extracts come from the hemp plant, they come from different parts of the hemp plant. Hemp seed oil, which is found in Diamond Hemp creams and moisturizers, comes from pressed hemp seeds.

What are some of the benefits of hemp seed oil for my skin?

Hemp seed oil in the form of hemp creams, hemp scrubs, and hemp masks has many benefits when it comes to skincare. Some of the benefits include its anti-inflammatory properties, the fact that it’s not greasy like other skincare products, it gives you a protective layer on your skin against future breakouts, and it has healing and soothing properties for your skin.

What else is in your hemp products besides vitamins?

Hemp oil is full of all sorts of beneficial minerals and other things. It has Calcium, Magnesium, Iron, and Zinc. It also has amino acids and Omega 3 & 6 Fatty Acids, all of which can help your skin feel and look younger and healthier.

How does your Hemp Linen Spray Work?

Diamond Hemp’s - Hemp Linen Spray is a great way to freshen everything up, from your bed to your body, with the all-natural power of hemp seed oil. Just a few quick sprays and you’ll have a light, energizing fragrance to enhance your day, no matter where you are. Our Hemp Spray allows the hemp seed oil to cover your skin, giving you the all of the benefits you would receive from any of our other products.

What kind of products do you sell?

At Diamond Hemp, we sell skincare and beauty products made from hemp seed oil to fit your every need. We have hemp creams, hemp lotions, hemp scrubs, hemp masks, hemp body sprays, and more. Check out our online store to see everything we have.

What can I do to avoid wrinkles and other signs of aging?

Along with using Diamond Hemp - hemp oil creams and other skincare products, you can minimize the appearance of wrinkles by limiting your exposure to the sun exposure.  Of course, sunscreen is essential, as are skin products with antioxidants (like hemp seed oil!) as they are shown to reduce fine lines and wrinkles.

What’s the most important part of my skincare and beauty routine?

There are three things that everyone should do to keep their skin healthy and young looking. First, always keep your skin clean. Non-abrasive cleansers for your face are the best each morning. Second, always wear sunscreen to protect you from harmful UV rays. And third hemp oil products from Diamond Hemp are an all-natural way to keep your skin looking and feeling younger!

What about acne and pimples, does hemp seed oil help with that?

Acne is a buildup of oils and other things under the skin. Using all-natural hemp oil in the form of a cream or mask or scrub can help to clear your skin, keeping it moisturized without an excess of oily buildup or without being too greasy. Hemp seed oil is a great way to fight acne before it starts.

What type of skin do I have? Oily? Dry?

Sometimes, to which hemp seed oil products are best for you, you need to know which type of skin you have first. Experts say the best way to do this is to wash your skin and leave it free of makeup or any creams or lotions for a few hours. Then observe what happens. Is it dry? Oily? A combination of sorts? Once you know for sure, then you’ll have an idea of the best way to help your skin.

What other factors could be affecting my skin?

Lots of things besides the sun can affect your skin, including your diet, the amount of sleep you get, and stress. If you notice changes in your skin, take a look at any changes in your daily routine to see what might be causing them. Don’t forget that a good night’s sleep and a day without stress (along with some hemp seed oil) will do wonders for your skin.

Other questions

How much does shipping cost?

Standard shipping is free UPS ground within the United States for orders over $100. Expedited shipping is available for an additional charge based on your location.

What do I do if my purchase is damaged?

We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the UPS. 

My order didn't process but funds were taken out of my account. What do I do?

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

What do I do if my discount code expired?

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

Where is my package?

Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.

How is Hemp different from Marijuana?

Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

What is your return & refund policy?

Returns
We offer free returns only on unopened items within 15 days of purchase except for vaping products. You can make returns or exchanges using our online returns system. Read more here.  All vaping products are final sale, unless product arrives damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Wholesale
Please note, we do not accept refunds on wholesale orders.

What happens if you are running a sale and I apply a coupon?

Because we don’t allow customers to “stack” coupons, the highest of the two discounts will be applied to your final bill. For example, if the sale is 50 percent off and your coupon is for 40 percent off, the sale price will be applied, but not the coupon.

Am I able to use a coupon more than once? Do your coupons expire?

It depends on the promotion. While the bulk of our coupons are both time sensitive and for one use only, there may be some exceptions. You should assume that your coupon will expire and can’t be used more than once unless otherwise noted. Please check our website or with customer service for more information on specific coupons.

What other limitations are there on your coupons?

Our coupons are limited to one per customer, per sale. Any attempts to reuse a coupon or discount code via multiple accounts or addresses will render any all discounts invalid and will result in a canceled order.

Can I use your coupons for wholesale purchases?

No, customer coupons are not applicable to wholesale purchases. Wholesalers may, from time-to-time receive their own sales and discounts independent of single customers. However, sales from our store do not apply to wholesale purchases.

When do I enter my discount or coupon code?

Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.